Last Updated: December 20, 2017



These Sales Conditions govern the offer and sale of products on the Felfil www.felfil.com site (the “Website”).

Felfil products could be sold assembled or in kit.

These Sales Conditions apply to the sale of the Products on the Felfil Website. For the use of the Felfil Services, please refer to our Terms of service.

The Felfil Products purchased directly on the Site are sold directly by Felfil srl, with headquarters in Italy, Via Sant’Ambrogio 28, 10139 Turin, P.I. and C. F. 11482100010; R.E.A. TO-1216412, ( registered capital of € 11.798,50).

Felfil uses:

– Woocommerce, https://woocommerce.com/, to develop the site; and

– Stripe, https://stripe.com, for the management of the online payment service of Felfil products. Please refer to their sales conditions.

– Paypal, https://www.paypal.com/ or the management of the online payment service of Felfil products. Please refer to their sales conditions.



You must carefully read these Sales Conditions.

The execution of a purchase order (“Order”) from the Website, by the User of these Terms of Sale, constitute the legal agreement between Felfil and the User. The offer and sale of Felfil Products on the Site constitutes a distance contract governed by: a) Legislative Decree April 9, 2003, n. 70 which includes the rules of electronic commerce (e-commerce) and Sect. 45 et seq. Legislative Decree September 6, 2005, n. 206 ( “Consumer Code”) and subsequent amendments.

The Sale Conditions applicable are those in effect on the date of the Order and can be changed at any time by Felfil. Any changes and / or new conditions will be in force from the moment of their publication on the Website. Customers are thus advised to regularly access the Website to check for any changes and / or updates of Sales Conditions, and of the date of the last update above indicated in this page.



These Sales Conditions do not regulate the sale of products and / or provision of services by persons, other than Felfil, that are present on the site through links, banners or other hypertext links. Before engaging in transactions with these parties it is necessary to check their terms of sale. Felfil is not responsible for the provision of services and / or for the sale of products on the part of such individuals. On the websites accessed through such links Felfil exercises no control and / or monitoring.



The purchase of the Felfil Products on the Website is restricted to only those who have reached the age of 18 and can be achieved only by registration to the Website and create an account by the User, (“Felfil Website Account”). Registration on the Website is free and, in this regard, please also refer to the Felfil Terms of Service of Felfil.

The Website is reserved to retail. Under no circumstances, retailers, wholesalers or, in general, all those who wish to become the Felfil products could make on-site purchases for the purpose of subsequent resale. The purchase of Felfil Products on the Website is therefore only granted to Members who hold the quality of consumers. Under Section. 3, paragraph I, letter. a) of the Consumer Code, the Consumer is a natural person who is acting for purposes unrelated to entrepreneurial activity, commercial, professional or craft eventually carried out. The inclusion of VAT in the payment checkout procedure is not considered index of purchase conduct for purposes related to the business enterprise, commercial, craft or profession, but it is necessary for the sole purpose of issuing an invoice, if requested by the User at the time of purchase.

Only exception to this condition Is the existence of a contract between Felfil and resellers. This contract regulates the reselling rights of Felfil products.

In case of violation of the prohibitions contained in these Sale Conditions, Felfil reserves the right to take all necessary actions to put an end to irregularities, including the suspension of access to the Website, the cancellation of the registration or the non-acceptance / cancellation of orders.



In accordance with Legislative Decree 9 April 2003, n. 70, which includes the rules concerning electronic commerce, Felfil informs the User that:

• to make the purchase of one or more products Felfil on the Website, you must complete an electronic order form and send it to Felfil, following the instructions that appear from time to time on the Website;

• before submitting the order form, the User can identify and correct any input errors by following the instructions indicated on the Website and in the different phases of the purchase;

• must also accept the Terms of Sale;

•all orders placed are subject to our prior approval. Felfil reserves the right to refuse your order for any reason, not assuming any liability to you or any third

•  Felfil will send a confirmatory email about the delivery of the Products ordered by the User: this communication constitutes acceptance of the order and the formalization of the contract.



Prices of Felfil products offered for sale on the Website, are listed on the same Website and expressed in Euros (€), including VAT (if due).

The delivery costs are not included in the prices listed on the Website: they be added to the total amount when a delivery service, from the available options, has been selected.

Felfil may change prices at any time prior to (but not after) acceptance of your order.

In the rare case where the price of a product has been incorrectly indicated on the Website, Felfil will contact the User by email to check if he still intends to proceed with the order at the correct price.

If not, or in the absence of indications about the User, the order will be deleted. Unless the order is shipped, Felfil will not be obliged to sell Felfil Products at an incorrect price.



Payment of Felfil Products purchased on the Website may be made by the payment methods listed in the following paragraphs. Some payment methods may not be allowed due to the type of product purchased and / or of delivery or shipping arrangements. The payment methods actually available to the User in relation to the single Product will be specifically indicated during the purchase process.



Payment of Felfil Products purchased on the Website may be made by credit card through the Website, where there a list of all the credit cards accepted by Felfil. To pay by some credit cards may be required to add an extra contribution. The request for this contribution and the exact amount will be the same, if payable, clearly and specifically named in the selected page of the payment method during the checkout process.

The use of a credit / debit card to pay for your order, You guarantees and confirms that this credit / debit card used belongs to You. All holders of credit / debit card are subject to validity checks and authorization by the card issuer. If the issuer of your card does not authorize the payment, Felfil will not accept the order and will have no obligation to inform the User about the reason of the rejection.

Similarly Felfil will not be responsible for charging fees from the card issuer or the User bank for processing the payment.

Felfil will never be able, during the whole purchase procedure, to know information about the User’s credit card, which are sent via secure connection directly to the card issuer’s website. No Felfil computer file retains such data, except for the credit card and related data.



For payments through paypal, please refer to service conditions available at www.paypal.com



If the payment will be provided through bank transfer, Felfil will ship acquired products only once received the payment. This transition is totally managed by Felfil bank and buyer bank.



The obligation to deliver is fulfilled by the transfer to the User of the material availability of the Felfil products or otherwise their control.

Delivery will be made to the delivery address provided, on the Website, by the User at the time of the order.

If the products can not be delivered by Felfil currier, Felfil will proceed to terminate the contract pursuant to art. 1456 of the Italian civil code and, if already paid, the price of the Felfil Product will be refunded.

In case of doubt about the delivery address, please contact our assistance service at: support@felfil.com

The delivery costs are always accepted by the User and, in the event of termination of the contract or in any case of reimbursement of the sale price of Felfil products, they will not be refunded. The amount of delivery costs – which can vary in relation to the delivery mode choose by the User, as well as in relation to the destination, the number and weight / volume of Felfil products- will be expressly and separately indicated before the User’ confirmation of the purchase order. This amount will eventually be shown in the e-mail order confirmation.

Where applicable, customs duties will be paid by the User and also will not be refunded in case of cancellation of the contract or in any case reimbursement of the price of the Felfil Products; However, the amount of the customs duties cannot be defined at the time of the purchase, but it will be indicated by the logistic operator, and shall be paid directly upon delivery of the purchased Felfil product.

The delivery of the purchased Felfil product will be done at street level.

We recommend the User to check at the time of delivery:

• that the number of boxes is the same as indicated in the confirmation email;

• that the packaging is not damaged or wet or otherwise altered;

• that the sealing materials (adhesive tape or plastic strapping) have not been tampered with in any way.

We recommend the User to report any damage to the packaging or the mismatch in the number of packages by putting “To Inspection Words” and specifying the reason of delivery courier. Any report must be done within 15days from the delivery.

Any delivery, of Felfil Products, accepted without reserves, will inhibit any legal action against the carrier in case of loss or damage of Felfil products, except in the case where the loss or damage is due to willful misconduct or gross negligence of the carrier itself, and except for the partial loss or damage not identified at the time of delivery.



Under section. 52 et seq. of the Consumer Code, within the period of fourteen calendar days ( “Withdrawal period”), Users have the right to terminate the contract of purchase of the product without giving any reason and without incurring in costs other than those necessary to the return of the Product, as provided in this section.

To exercise the right of withdrawal, the User must inform Felfil, before the expiration of the withdrawal period, of his decision to withdraw. Please refer to the contacts section of the Customer Service and Claims

All the Products sold on the Website are original and are shipped in their authentic packaging; all Felfil Products must be returned as received, in their original packaging, including any accessories (eg. cables, power supply, manuals, materials …). The withdrawal also applies to Felfil products in their entirety. It may not be exercised in relation to parts and / or accessories of the Felfil products. The Felfil Products, properly packed and protected, must be promptly sent to Felfil no later than the deadline of 14 calendar days from the date on which the User has communicated to Felfil its decision to withdraw. The deadline is respected if the User sends the product before the expiry of the 14 day period.

For the purposes of return, any Felfil Product returned will be tested or verified but should not have been used or damaged; they need to be returned by the User perfectly intact and suitable for the intended use, free of signs of wear or dirt, and complete in all its parts, with all accessories and package leaflets, labels, where present (basically turned on, but can not be used).

Reimbursement will be paid by using the same payment method and delivery address chosen by the User.

If the withdrawal has not been exercised during the Withdrawal period, or if the Felfil Product not is intact in all its parts and / or accompanied by its accessories and / or elements that are an integral part (eg labels, manuals, cables, batteries, manual, cap …), the termination of the contract could not be complete and, consequently, the User will be not entitled to any reimbursement.

Within 14 working days from the receipt of the Felfil product returned by the User, Felfil will notify by e-mail the rejection of the request for withdrawal.

If the Felfil Product will be not intact in all its parts, nor accompanied by its accessories and / or elements that are an integral part (eg labels, manuals, cables, manual…), the refund amount will be reduced by an amount equal to the diminution in value of the Product.

The reimbursement will be paid within 14 days after receiving the Felfil Product. The Product, properly packed and protected, must be sent to Felfil within 14 calendar days from the date on which the User has communicated to Felfil its decision to withdraw.

Felfil Srl do not cover the shipping cost and the payment fee will be not refunded.



All Felfil Products sold on the Website are covered by the Legal Guarantee of Conformity pursuant to Articles. 128-135 of the Legislative Decree n. 206/2005 ( “Consumer Code”) ( “Guarantee Law”).

Felfil is liable to the consumer for any lack of conformity of the Product at the time of delivery and which becomes apparent within two years from delivery thereof. The lack of conformity must be reported to Felfil, under penalty of voiding of such guarantee, within two months from the date on which it was discovered.

Unless proved otherwise, it is assumed that any lack of conformity which becomes apparent within six months of delivery of the Products Felfil already existed on that date, unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity. From the seventh month following the delivery of the product, it will be the consumer’s burden to prove that the defect existed at the time of delivery of the same.

In order to use the Legal Guarantee, the User must first provide evidence of the date of purchase and delivery. Therefore, the User must retain the purchase invoice, which Felfil sends via e-mail, as well as DDT or any other document that can confirm the date of purchase.



In the event of a lack of conformity of the Felfil Product and if Felfil receives, by the User, a valid complaint within 30 days from the date of purchase, Felfil will, at its option and to the extent permitted by law,

• to repair the product; or

• to replace the Product with a new Product Felfil or with a renovated one .

In the event of a lack of conformity, to the extent permitted by law, these are the sole and exclusive remedies available to the User. This legal guarantee is valid only in the countries where the Felfil Products and Services are sold and activated by Felfil or maybe by its authorized resellers or agents, and it is permitted by the Italian law or the laws of such countries. The Felfil Product, repaired or replaced, will be guaranteed for the remainder of the original warranty period or for thirty (30) days, otherwise for any further period applicable in your jurisdiction.



To obtain warranty service, Users must contact the email address: support@felfil.com, and deliver the Product, in its original packaging or packaging that provides the same degree of protection, to the address specified by Felfil (shipping cost are not covered by Felfil Srl).

In accordance with any applicable law, Felfil may request to provide a proof or confirmation of the purchase and / or comply with registration requirements before receiving warranty service. It is User responsibility to preserve any data, software or other material possibly stored or preserved in the product. If such data, software or other materials will be lost or reformatted during service, Felfil will not be responsible for any damages or losses of this kind.



This warranty is valid only for the Felfil Product, manufactured by or for Felfil s.r.l., identifiable by the trademark, trade name or the “Felfil” logo attached to it. The warranty does not apply to (a) different products and services from Felfil products, (b) non-Felfil hardware product, (c) consumables (such as materials), or (d) firmware, even if packaged or sold with the Felfil product or integrated in the same product Felfil.

This warranty does not apply to a product Felfil, or part thereof, that has been altered or modified by the User or third parties. Furthermore, this Guarantee is not valid: (a) for damage caused by non-Felfil products; (B) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (C) to damage caused by the use of the product beyond the uses permitted or required by Felfil or with an incorrect voltage or power; or (d) to damage caused by service (including upgrades and expansions) paid by parties or other Felfil or this unauthorized. Recovery and reinstallation of software programs and user data are not covered by this warranty.

No dealer, agent or Felfil employee is authorized to make any modification, extension or addition to this Legal Guarantee. If one or more terms are deemed illegal or unenforceable, the legality or enforceability of the remaining terms shall in no way be affected or impaired.



Except as required by applicable law, Felfil denies any liability for incidental, indirect, special or consequential damages, including, without limitation but not limited to, loss of profits, revenue or data, resulting from breach of warranty or condition express or implied, or by any other legal reason, even if Felfil has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation may not apply in his case.



The purchase agreement entered into on the Site is governed by Italian law.

Users whose residence is outside of Italy may apply provisions deemed more favorable and mandatory, if any, in force in the country where they habitually reside, in particular, as it pertains to the deadline to exercise the right of withdrawal, the deadline for the return of the Products Felfil, and, where such right is exercised, to the terms and conditions of notification of such option and the warranty.

Any dispute concerning the application, implementation and interpretation of these Sale Conditions shall be under the jurisdiction of the court system where the Customer resides, provided that the latter is a consumer, as defined by the Consumer Code. The address indicated by the User in the Felfil Website Account is equivalent to a domicile.

Users who reside in a European Union Member State other than Italy, may also have access, for any dispute concerning the application, implementation and interpretation of these General Conditions, to the European procedure established for small claims, by Regulation (EC) No. 861/2007 of 11 July 2007, provided that the amount in dispute does not exceed, excluding interest, fees and expenses, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.


User can request information, assistance or send communications and complaints addressing

Felfil S.r.l.

Corso Castelfidardo 30/A

10129 Torino, Italia

Felfil will reply within 14 working days from the request.